Re-Skilling the Workforce
Great consultants understand the multiple dimensions of a situation and what motivates the people involved. They create productive relationships where the client is comfortable disclosing information and listening to suggestions. Effective consultants have insight into how the individual’s style and the organisation’s culture may shape appropriate solutions. They facilitate meaningful change that brings business value and upon which clients are committed to act.
Consulting as a Critical Competency
The pressure to transform an enterprise into a lean, flexible, and resourceful competitor has, in many ways, signalled the tough beginnings of business reality for the ’90s. Organisations struggling to re-seize the initiative have discovered that conventional strategies and ordinary employee competencies and skills do not provide a competitive gain against fierce market adversaries.
Customers expect quality and value today—and more. They are smarter, better informed, and insist on solutions that are tailor made for them. If one organisation cannot provide what the customer needs, there is the entire global marketplace from which to select another.
As a result, the re-skilling of the workforce to support new differentiation strategies is becoming a paramount issue for most corporations, regardless of their industry. This re-skilling process often includes identifying employee core competencies as a rational method to recognise and institutionalise those capabilities that all employees must have for the company to be successful. Since much of employees’ work today is aimed at delivering value to internal and external customers, having consulting capabilities is fast becoming a critical core competency.
Today, employees with any substantive customer relationship, whether internal or external, cannot afford costly mistakes like getting up to speed on the customer’s time, disagreeable approaches, or paralysis through analysis—leaving the customer mired in complexity, or quick-fix answers that don’t hold up over time. Solutions for customers’ problems are rarely found in simplistic, linear approaches anymore. The problems and issues companies face are often multifaceted, complex in nature, and require rapidly developed, integrated solutions.
In the Absence of Consulting Skills . . .
These highly evolved solutions need employees with process consulting skills that bring more to the table than just individual functional expertise, such as a proficiency in technical support, sales, or professional services.
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