Learn a win-win approach to selling that emphasises problem solving from the customer’s point of view.

A unique, simple 4-step consultative selling process that helps salespeople transition from simply making transactions to solving real business problems. Discover that having a different attitude, or a Counsellor Mindset, is the first step toward building long-term, win-win customer relationships.

On completion of the CSP workshop you will be able to:

• enter a consultative relationship with buyers and add value at each step of the buying process

  “Wilson Learning’s Versatile Salesperson and Counsellor Salesperson workshops were implemented with all sales teams. Our people have responded positively and have been able to quickly incorporate new skills and tools into their daily sales lives. The Wilson Learning team is easy to work with and very responsive and flexible to our business needs. Wilson Learning is partnering with The Westcon Group across the world to provide a consistent, reliable and proven sales methodology that can be tailored to our sales requirements in each territory…"
  Leigh Howard, Sales Director ANZ, Westcon Group

• quickly establish trust and gain cooperation in sharing information
• gain in-depth agreement about the real nature and scope of the problem to be solved
• convince buyers that a particular offer is a valuable solution to their business problem
• assure a high degree of customer satisfaction and enhance the working relationship after the sale for repeat business
• Claim Development Points:
• 12.5 PDUs from the Project Management Institute (PMI) for Continuing Certification Requirements
• 20.25 CPD points from Financial Planning Association of Australia (FPA

Delivery Options:

Whether instructor-led, blended or virtual, CSP has a classroom component, which can be taught by a Wilson Learning facilitator, or by an organisation’s own leader-trained in-house professional. This enables:

• Face-to-face interaction among the salespeople and with the facilitator
• True-to-life skills practice with immediate in-person feedback
• The opportunity for real-time commitment to action

This offering, like all others from Wilson Learning, can be customised to reflect your sales environment and business priorities, as well as integrated with your sales process.

Contact us

Please call us! Our team would be delighted to help you with your enquiry:

+61 2 9232 4124

For questions or comments you would like to direct to us through email:

Email us - clientservices@wilsonlearning.com.au